Refund policy


Pursuant to and for the purposes of Articles 64 et seq. of Legislative Decree No. 206/05, Customers can exercise their right of withdrawal without penalty and without providing any reason. In order to exercise their right of withdrawal, Customers shall send a notice by registered letter with acknowledgement of receipt to Cometa S.r.l. via G. Schiratti, 49 – 31053 Pieve di Soligo (TV), Italy, within 14 days of receipt of the product. At the same time, the Customer shall return the product, using a courier service of his/her choice, to Cometa Srl – C/o Via San Michele, 3 – 31020 Falzè di Piave (TV), Italy – securely packed in its original packaging, including a copy of the above-mentioned notice sent by registered letter. Such notice can be sent, by the same deadline, also by email, provided that it is confirmed by registered letter with acknowledgement of receipt within the next 48 hours. After checking the integrity of the returned product, Cometa srl shall refund the entire purchase price of the order minus shipping charges if incurred by Cometa srl. The refund will be made by the same payment method originally used to place the order within 14 working days of receipt at our office located in Via San Michele 3, 31020 Falzè di Piave (TV), Italy.
If Cometa srl determines that the returned product is not intact and undamaged, i.e. the original packaging (the outer packaging and/or the wrapper containing the product) is missing, any integral parts or components are missing or the product is damaged, the right of withdrawal is null and void. If the right of withdrawal becomes null and void, Cometa srl shall return the product to the sender and the latter shall be responsible for the return delivery charges.