Delivery Times – All orders are dispatched using a Courier Delivery Service. If payment is made by credit card (Paypal), the item(s) will be packed and dispatched to the Customer within 1 to 2 working days after the order has been placed. In case of advance payment by bank transfer, the item(s) will be packed and dispatched to the Customer within 1 to 2 working days after receipt of payment. Delivery times include these initial 1 to 2 days plus the time it will take the Courier to deliver the parcel to the Customer. Orders are generally delivered by the Courier within 5 working days after collection (islands and remote locations may require additional delivery days). Cometa srl shall not be liable for any delay in delivery caused by the Courier or due to circumstances outside its control. Any delay in delivery will not entitle the Customer to receive a refund. Cometa srl will nonetheless do its best to ensure that all orders are delivered within a reasonable time frame.
Delivery Methods – We will notify the Customer by email or phone as soon as the order is dispatched. In the next few days after the order is dispatched, the Customer or a designated person must be available to accept the delivery at the place specified in the purchase order.
In the event that the delivery cannot be made due to the absence of the recipient at the address specified by the Customer, the Courier will leave a notice (delivery card). We recommend that the Customer contact the Courier as soon as possible by calling the number specified on the notice to make the necessary arrangement for collection or delivery on an alternative day.
The parcel will be made available at the premises specified by the Courier for a limited number of days after the delivery attempt. After five (5) working days, the parcel will be taken to the Courier’s depot and stored there. Any and all costs associated with the storage service, the delivery of the parcel and the return of the parcel to the sender shall be borne by the Customer.
Receipt of the goods – In order to be able to provide an increasingly fast and efficient service, we kindly ask all of our Customers to carefully check the package for damage at the time of delivery.
If the package is clearly damaged or opened, the Customer shall accept it with reserve, by signing as “RECEIVED WITH RESERVE” on the delivery note, clearly stating the reason of such reserve (i.e. the package was damaged, opened, tampered with, etc.). Any issues must be immediately reported to the Courier and then promptly notified to us by e-mail (email@example.com), otherwise the item will be considered duly delivered.
The receipt and the invoice, if any, specifically requested by the Customer at the time of ordering will be delivered to the Customer by e-mail and are to be stored as valid documents to support any warranty claims.
Delivery charges vary according to the location of the address to which delivery is to be made. Cometa srl will notify such charges to the Customer at the time of order.
USA: FREE SHIPPING - Any custom duties and import taxes are not included
CANADA: FREE SHIPPING - Any custom duties and import taxes are not included
AUSTRALIA: FREE SHIPPING - Any custom duties and import taxes are not included
NEW ZEALAND: FREE SHIPPING - Any custom duties and import taxes are not included
BRAZIL: FREE SHIPPING - Any custom duties and import taxes are not included